THE PRACTICE / Topic · Customer-facing AI

Customer-facing AI — Insights

AI in the parts of the business that touch clients — intake, content, onboarding, sales conversations. Done seriously.

ARTICLEApr 2026
Translucent pink and purple handshake intertwined with a glowing contact profile frame and swirling ribbons
Stop Treating Contacts Like Rows in a Database

Most CRMs turn people into data points. You lose the human connection when every interaction becomes a form to fill. Here's why conversational AI changes everything about how we manage relationships.

Frederike Falke
ARTICLEMar 2026
Magenta faceted object releases silver fragments dissolving into purple glitter, connected by a knotted tube
I Went to 200 Events and Lost Half the People I Met

Two years, 200+ networking events, and hundreds of lost connections later — here's the origin story of why we built an AI-native CRM that actually works for relationship management.

Frederike Falke