NXTCONNECT / GLOSSARY

The language of the layer.

Every term we use across the site, defined in one place.

Governed intelligence layer

The layer between your tools and AI: it connects every system you run on, unifies the data into one picture inside your own cloud, governs what AI can see and do, and puts agents to work.

Data Audit

Our free, 7-day starting point. We map every tool your business runs on and what lives inside each one, find the agents worth building first and hand you the plan — yours to keep.

Guardrails

The rules the layer enforces on everything AI touches: what goes in, what can come out, who sees what, which actions wait for approval — with every step on the record.

PII redaction

Personal data is detected and removed or masked before anything reaches an AI model. Built for GDPR and UK GDPR.

Role-based access

Every answer respects who is asking. A person only ever sees what their role in the company allows — the layer checks before it answers.

Approval gate

A human-in-the-loop checkpoint. You choose which agent actions wait for a person to approve them before they happen.

Audit trail

The complete record: answers cite their sources, and every agent action is logged for review.

Unified knowledge

Records from every system resolved into one entity — the same customer, deal, property or case recognised everywhere it appears, with duplicates merged and gaps filled.

Connector

The piece that keeps the layer in sync with one of your tools through its API — email, CRM, ERP, accounting, commerce, support, files and data platforms.

No-API ingestion

How tools without an API come in: exports, forwarded email, document ingestion and vendor approval. Once inside the layer, they behave like any other source.

AI agent

Software that does a real job inside your guardrails — answering leads, resolving tickets, chasing invoices, drafting proposals — reading from the knowledge layer and acting through the same connectors.

Model routing

Each task goes to the model that does it best — OpenAI, Azure OpenAI, Anthropic Claude, Google Gemini, Amazon Bedrock, Mistral or Llama. You never pick a model and are never locked in.

Failover

When a model provider degrades or goes down, tasks reroute to another automatically. Your agents keep working.

Your cloud

Everything runs in an AWS, Microsoft Azure or Google Cloud account in your name, in the region you choose. You hold the keys; leave anytime and it all stays with you.

EU AI Act

The EU's AI regulation. We prepare your system for its reviews, including the required AI disclosure.

ISO/IEC 42001

The first international AI-management standard. The Anthropic Claude models we route to are certified under it.